Technology

 

Communication systems

An overview of all telecommunication systems with a CTI interface (e.g. CSTA or TAPI) suitable for connecting to KeyLink CTI Basic software

Overview supported platforms (Dutch)

 

CRM/ERP applications

An overview of CRM and ERP applications suitable for creating a CTI link via KeyLink CTI software. The list with supporting applications is regularly updated and supplemented. Add a dial-out function in seconds to an application, html page or shortcut via the provided tools

Overview CRM/ERP applications (Dutch)

CRM integration

Easy to integrate dial button with the KeyLinkCTI Dialer tool

 

Architecture

 

Hardware Specifications

KeyLink CTI Basic software

Minimum system requirements for KeyLink CTI Server:
– Dedicated computer
– Pentium 4 processor
– 1 GB RAM, 80 GB free hard disk space
– Network card
– Operating system: MS Windows server 2008 or 2012, 7 Professional, 8/8.1 Professional or Windows 10.
– OS 32-bits or 64-bits with WoW64 support

Note! These specifications only apply to our software. The TAPI Service Provider’s specifications supplied by the PBX manufacturer may be different / higher. Check with your telephone system’s supplier/manufacturer.

Safenet USB SuperPro dongle drivers

 

Virtual Environment

De KeyLink CTI Basis software uses a Sentinel USB protection key or a software key. If you currently have a USB protection key and want to exchange it for a software key, please contact your dealer.

 

KeyLink CTI Client (workstation)

Minimum system requirements for KeyLink CTI Client:
– Pentium 4 processor
– 512 MB RAM, 100 MB free hard disk space
– Network card
– Operating system: MS Windows server 2008 or 2012, Vista Business edition, 7 Professional, 8/8.1 Professional or Windows 10.
– OS 32-bits or 64-bits with WoW64 support